Indiana RN Licensed Call Center Manager
Job Summary
Leading a dedicated team of clinical professionals, the full-time System Nursing Call Center Manager (Consumer Messages) will provide operational and strategic oversight for asynchronous patient communications in a remote setting, ensuring high-quality clinical message triage and adherence to service level agreements.
Key responsibilities
- Build, lead, and retain a high-performing remote team focused on primary care message triage
- Drive clinical and operational excellence through standardized workflows and quality oversight
- Monitor performance metrics to improve turnaround times, quality outcomes, and patient satisfaction
Required qualifications
- Bachelor's Degree required; Master's Degree preferred
- 4-6 years of relevant experience in nursing or healthcare management
- Active Registered Nurse (RN) license in Indiana or Nurse Licensure Compact (NLC) RN License
- Basic Life Support certification through the AHA, with quarterly RQI completion
- Graduation from a nationally accredited nursing program
Complete Job Description
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