Indiana RN Nursing Call Center Manager

Job Summary

Overseeing daily operations in a remote capacity, the full-time System Nursing Call Center Manager will manage triage nursing, medication management, and clinical referral review while leading a team of 27 direct reports to ensure high standards of patient care and resource management across the statewide nursing call center.

Key responsibilities

• Manage clinical workflows and resource allocation for service-line-specific patient care
• Ensure seamless continuity of care and maintain safety, accuracy, and efficiency standards
• Adapt to accountability needs of the program to enhance patient and provider experiences

Required qualifications

• Bachelor's Degree required; Master's Degree preferred
• 4-6 years of relevant experience in nursing
• Active Registered Nurse (RN) license in Indiana or Nurse Licensure Compact (NLC) RN License
• Basic Life Support certification through the AHA, with quarterly RQI completion
• Completion of Clinical Specialty Professional Certification within 1 year of eligibility