Indiana RN Nursing Call Center Manager
Job Summary
Overseeing daily operations in a primarily remote capacity, the full-time System Nursing Call Center Manager in Neurosciences will manage patient care resources, triage nursing, and clinical referral review while leading a team of remote direct reports to ensure optimal patient and provider experiences.
Key responsibilities
- Manage clinical workflows and resource management for service-line-specific PODs
- Ensure continuity of care and maintain high standards of safety, accuracy, and efficiency
- Align administrative strategy with frontline delivery to improve health outcomes
Required qualifications
- Bachelor's Degree required; Master's Degree preferred
- 4-6 years of relevant experience in nursing leadership
- Active Registered Nurse (RN) license in Indiana or Nurse Licensure Compact (NLC) RN License
- Graduation from a nationally accredited nursing program
- Basic Life Support certification through the AHA, with quarterly RQI completion
Complete Job Description
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