Industrial Engineer - Healthcare Operations

Job Summary

A company is looking for an Industrial Engineer - BPO Process Optimization (Healthcare Operations).

Key Responsibilities

• Map and optimize workflows for outsourced services, identifying bottlenecks and designing improved processes
• Develop KPIs and dashboards for performance monitoring, utilizing analytics to drive continuous improvement
• Evaluate and implement automation solutions, collaborating with product and engineering teams for system integration

Qualifications

• Bachelor's or Master's degree in Industrial Engineering, Operations Research, Healthcare Administration, or related field
• 3-7 years of experience in process optimization or operational engineering, ideally in a healthcare BPO environment
• Lean Six Sigma certification preferred, with strong experience in process mapping tools
• Familiarity with healthcare systems and data analysis tools
• Exposure to RPA tools is a plus