Information Request Specialist

Job Summary

Providing high-level service to facilitate timely resolution of client accounts, the full-time remote ICR Information Request Specialist will update patient accounts, monitor requests, and assist in resolving access issues while acting as a liaison between claims representatives and providers.

Key responsibilities

• Update patient accounts with information received from hospitals and follow up with the Contact Specialist
• Access client connections/computer systems to obtain necessary information and monitor requests to ensure timely processing
• Perform special projects or tasks as assigned and assist IT in resolving access issues

Required qualifications

• High school diploma or equivalent required
• Ability to communicate effectively and professionally both verbally and in writing
• Demonstrated skill in providing high-level customer service to both external and internal customers
• Proficiency in Excel and Word, with the ability to learn various hospital databases
• Ability to work independently with minimal supervision and follow through on assignments