Information Specialist I

Job Summary

A company is looking for an Information Specialist I (Entry-Level).

Key Responsibilities

• Respond to Tier 1 inquiries via various communication channels
• Provide information using established scripts and reference materials
• Accurately document customer interactions in CRM systems

Required Qualifications

• Minimum 2 years of experience in customer service or information services
• Basic familiarity with databases or CRM systems
• Associate's degree or equivalent coursework required (Bachelor's preferred)