Information Technology Associate

Job Summary

Supporting the IT Department in a full-time remote capacity, the Information Technology Associate will provide first-tier support, assist with system administration, and contribute to ongoing technical projects and maintenance for various platforms including Salesforce and Microsoft 365.

Key responsibilities

• Provide first-tier technical support via email or phone, troubleshooting user issues and coordinating with tech support when necessary
• Assist with system administration, user setup, and ongoing maintenance of CRM and other systems
• Participate in general Technology Department administration, meetings, and projects, ensuring compliance and continuous improvement

Required qualifications

• Experience with CRM/database systems, particularly Salesforce
• Strong analytical and problem-solving skills
• Proficiency in MS Office applications
• Ability to work collaboratively in a remote team environment
• Positive attitude and self-motivated approach to tasks