Information Technology Supervisor

Job Summary

A company is looking for an Information Technology Supervisor (Remote).

Key Responsibilities

• Supervise Service Desk Analysts, ensuring high-quality customer service
• Manage daily operations of the service desk, addressing technical support requests efficiently
• Develop and implement processes to enhance service desk efficiency and monitor performance

Qualifications and Requirements

• Preferred Associate of Science (A.S.) degree in a technology-related field
• 5+ years of experience in a technology support environment with supervisory responsibilities
• ITIL Foundation certification or other IT services-related certifications preferred
• Strong technical knowledge of IT systems, including Windows operating systems and MS Office applications
• Demonstrated success in a technology-related supervisory position