Infrastructure Solutions Engineer
Job Summary
Leading the monitoring, troubleshooting, and resolution of infrastructure incidents, the fully remote Infrastructure Solutions Engineer - Sr Consultant I will drive rapid response to system alerts, ensuring the reliability and performance of critical infrastructure while collaborating with Digital Product Teams to optimize service delivery.
Key Responsibilities
- Proactively monitor and respond to alerts across multiple technology stacks, achieving strong MTTA and MTTR metrics
- Evaluate and improve Standard Operating Procedures while identifying opportunities for process enhancement and automation
- Provide Level 2 support for enterprise infrastructure systems, executing incident remediation strategies and conducting post-incident reviews
Required Qualifications
- 3+ years of experience in technical operations, IT support, or system administration
- Intermediate knowledge of enterprise systems including Storage SAN, NAS, and UNIX/Linux environments
- Strong understanding of incident management processes and service delivery optimization
- Demonstrated ability to troubleshoot complex technical challenges
- Proficient in using monitoring tools such as Datadog and Azure Data Explorer
Complete Job Description
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