Infrastructure Support Specialist

Job Summary

Delivering high-quality remote technical support, the full-time Infrastructure Support Specialist will troubleshoot and resolve issues related to customer hardware, peripherals, and network environments in automotive and retail operations.

Key responsibilities

• Provide remote technical support and timely issue resolution while ensuring excellent customer service
• Troubleshoot and coordinate repairs for hardware and network connectivity across customer and hosted environments
• Document customer issues and resolutions accurately within support systems and manage support requests in alignment with operational workflows

Required qualifications

• 3+ years of experience in a customer-facing technical or hardware support role
• Strong troubleshooting skills for diagnosing complex hardware, software, and network issues
• Experience supporting hardware environments, including servers, desktops, and POS systems
• Working knowledge of Windows operating systems and basic networking fundamentals
• Ability to communicate technical issues clearly to both technical and non-technical audiences