Infrastructure Support Specialist

Job Summary

Providing remote technical support, the full-time Infrastructure Support Specialist will troubleshoot and resolve hardware, software, and connectivity issues for customer environments in the automotive and retail sectors.

Key responsibilities

• Deliver high-quality remote technical support with a focus on customer service and timely issue resolution
• Diagnose and coordinate the resolution of hardware, peripheral, software, and connectivity issues across customer environments
• Collaborate with customers, vendors, and internal teams to resolve complex infrastructure and connectivity challenges

Required qualifications

• Minimum of two years' experience in customer-facing technical support or infrastructure support roles
• Experience troubleshooting hardware and network connectivity issues in a remote support environment
• Working knowledge of Windows operating systems and basic client/server technologies
• Understanding of networking fundamentals, including TCP/IP and VPN connectivity
• Strong analytical skills to diagnose and resolve complex technical issues