Innovation Associate

Job Summary

A company is looking for an Innovation Associate to support the development and implementation of innovative solutions.

Key Responsibilities

• Assist in developing innovation-related content and documentation to enhance agent and client performance
• Conduct research on emerging technologies and support pilot programs through testing and feedback collection
• Organize and maintain documentation for innovation tools and processes while collaborating with cross-functional teams

Required Qualifications

• Bachelor's degree in Business, Technology, or related fields (preferred)
• 0-2 years of experience in process improvement, innovation, or project support roles (entry-level considered)
• Curiosity about technology and process optimization in a BPO or service environment
• Strong organizational skills and ability to document processes clearly
• Ability to handle multiple tasks and prioritize effectively