Inside Account Manager Lead

Job Summary

Leading a team of Inside Account Managers, the full-time salaried Inside Account Manager Lead will manage customer inquiries, resolve issues, and provide coaching and training to enhance sales performance, all while working remotely from AZ, UT, NM, or CO.

Key Responsibilities

• Handles complex sales inquiries and transactions for commercial or industrial customers, establishing accounts and negotiating service details
• Performs outbound calling campaigns to ensure customer satisfaction and follow up on service-related issues
• Acts as a liaison between the IAM team and supervisory staff, assisting with escalated calls and providing coaching to team members

Required Qualifications

• High School Diploma or G.E.D
• A minimum of two years previous experience in an Inside Sales capacity