Inside Sales Agent

Job Summary

Focusing on innovative account management strategies, the full-time Inside Sales and Member Experience Agent will enhance member engagement and drive revenue growth through relationship management and consultative sales skills in a remote setting.

Key responsibilities

• Create and manage domestic and international PNRs, profiles, and process refunds while selling airline ancillary services
• Utilize computer applications to manage and analyze large datasets, including creating reports and maintaining databases
• Conduct outreach sales calls to prospect for new members and collaborate with cross-functional teams to share best practices

Required qualifications

• Experience in account management or sales support roles
• Proficiency in using CRM software, specifically SugarCRM
• Strong understanding of airline industry practices and revenue generation
• Ability to navigate and research information using standard internet protocols
• Familiarity with creating and managing various airline agreements and ticketing instructions