Inside Sales Agent

Job Summary

To support lead generation efforts, the full-time Inside Sales Agent will manage inbound and outbound calls from homeowners, providing product information and scheduling appointments while working remotely.

Key responsibilities

• Provide excellent customer service by assisting homeowners with inquiries about Andersen products and services
• Make outbound calls to follow up on web leads and schedule appointments for replacement and remodeling inquiries
• Enter data into the CRM system and utilize the Mitel phone system to track communications and performance metrics

Required qualifications

• Previous experience in a call center, customer service, or sales role
• Strong phone and verbal communication skills with active listening abilities
• Ability to work effectively in a remote environment while meeting job expectations
• Detail-oriented with strong computer and data entry skills
• Willingness to work varied shifts that change monthly