Inside Sales CSR

Job Summary

Providing exceptional customer service remotely, the full-time Inside Sales CSR will manage a high volume of inbound calls and chats, assist clients with their needs, and ensure adherence to department metrics in a fast-paced environment.

Key responsibilities

• Handles a high volume of inbound phone calls and chats, resolving customer issues promptly
• Produces binders, certificates, policies, and endorsements to meet client needs
• Mentors new hires and provides training and direction to other staff members

Required qualifications

• Minimum of one year of customer service experience in a call center environment
• High school diploma or equivalent required; post-secondary education is a plus
• Proficient in computer and data entry skills, including experience with web-based systems
• Strong telephone etiquette and the ability to communicate clearly and effectively
• Understanding of call center metrics, including call handling and quality standards