Insights Advisor

Job Summary

Serving as the primary post-sale value partner for a portfolio of customers, the full-time remote Insights Advisor will help clients adopt UserTesting, drive platform usage, and integrate insights into workflows while collaborating closely with Account Executives.

Key responsibilities

• Serve as the primary post-sale value partner for a portfolio of customer accounts
• Help customers define success with UserTesting and develop adoption plans aligned to their business goals
• Advise customers on research and insights best practices, methodology selection, and workflow integration

Required qualifications

• 3+ years of experience in UX research, UX design, customer insights, or a related field
• Hands-on experience conducting or supporting research using qualitative and quantitative methods
• Experience working within product, design, research, insights, or customer experience organizations
• Strong ability to translate research best practices into practical guidance for non-research audiences
• Experience with insights or research platforms such as UserTesting, UserZoom, or similar tools is preferred