Insights Manager

Job Summary

Seeking a motivated Insights Manager, the full-time remote position will manage and execute large strategic research studies across consumer product offerings, delivering analytics and technical support to the team.

Key responsibilities

• Designing and executing complex product and audience research studies to optimize subscription services and core offerings
• Managing longitudinal CSAT/NPS and other KPI studies for internal and external reporting across all product offerings
• Providing analytics support by working with Redshift, Tableau, and Looker to pull customer data and create relevant dashboards

Required qualifications

• 8+ years of experience in consumer/user experience research or analytics, or 6 years with a Master's degree
• Extensive experience with survey design, sampling, weighting, and basic statistical analysis
• Expertise in Alchemer or Qualtrics is required
• Strong knowledge of SQL, Redshift, and Tableau
• Presentation building skills with a good eye for concise data visualization