Installation Support Manager
Job Summary
Leading a remote team, the full-time Installation Support Manager will drive customer satisfaction across installation projects and service operations, ensuring quality execution and resolving escalated issues while coaching associates and collaborating with cross-functional partners.
Key Responsibilities
- Manage the implementation of new programs and maintain relationships with various business areas and partners
- Oversee associate work quality, analyze performance data, and coach team members to enhance service delivery
- Resolve escalated issues and participate in meetings to ensure compliance and proper execution of business strategies
Required Qualifications
- High School diploma or GED with 3-5 years of experience in retail or high-volume service environments
- 1-2 years of experience leading teams of 10 or more associates
- Demonstrated experience in training and developing team members
- Proven ability to communicate and work cross-functionally
Complete Job Description
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