Institutional Communications Associate

Job Summary

A company is looking for an Institutional Communications Associate to provide support to partner institutions and assist with customer inquiries.

Key Responsibilities

• Provide support to partner institutions regarding their portfolios and inquiries
• Initiate correspondence to investigate and resolve customer inquiries such as loan modifications and payment issues
• Track delinquencies and organize data for multiple reports

Required Qualifications

• Associates Degree preferred or equivalent work experience
• 1-2 years of professional experience
• Experience in documentation and customer service
• Proficient in Microsoft Office programs and Windows platform
• Able to work well in a fast-paced, team environment