Instructional Designer

Job Summary

A company is looking for an Instructional Designer.

Key Responsibilities

• Develop instructor guides and participant materials for training supporting call center agents and team leads
• Create documentation for the Knowledge Base and improve agent performance through various training methods
• Translate complex technical concepts into accessible formats and lead training initiatives focused on performance improvement

Required Qualifications

• Experience with Articulate Storyline and Rise 360
• Ability to work independently with minimal supervision
• Familiarity with instructional design methodologies (ADDIE, SAM, etc.)
• Experience in developing evaluation strategies for learning deliverables
• Background in creating project plans and implementing revisions based on feedback