Instructional Designer

Job Summary

Working remotely in a full-time capacity, the Customer Service Instructional Designer will create and maintain diverse learning materials, including e-learning courses and blended learning, while collaborating with various teams to ensure training accuracy and effectiveness.

Key responsibilities

• Design and develop self-paced, instructor-led, virtual instructor-led, and blended learning materials
• Own and maintain assigned courses and training programs, managing updates and quality checks
• Translate complex information into clear instructional content with measurable objectives and assessments

Required qualifications

• Bachelor's or advanced degree in Instructional Design, Adult Learning, Education, or a related field, or equivalent professional experience
• Experience designing and developing adult learning using Articulate Rise or similar tools
• Knowledge of instructional design models, learning objectives, and accessibility practices
• Ability to analyze complex source material and collaborate effectively with subject matter experts
• Strong writing, editing, and project organization skills