Instrument Sales Support Representative

Job Summary

A company is looking for an Instrument Sales Support Representative.

Key Responsibilities

• Prepare and process correspondence, quotes, and bids for the sales team, ensuring compliance with business unit policies
• Respond to customer inquiries regarding instruments, contracts, and orders, providing timely follow-up as needed
• Process purchase orders and resolve collections issues by coordinating with sales representatives and customers

Required Qualifications

• Bachelor's degree with 0-2 years of customer service experience, or an Associate degree with 2 years of customer service experience
• Proficiency in Microsoft Office, MS Outlook, SAP, and Salesforce
• Prior knowledge of the life sciences industry is preferred
• Advanced customer service skills with three or more years of call center experience preferred
• Geographical knowledge of the service area is beneficial