Insurance A/R Call Center Rep

Job Summary

A company is looking for an Insurance A/R Call Center Representative - REMOTE.

Key Responsibilities

• Responds to customer inquiries through various communication channels, providing accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system and adheres to quality standards and key performance indicators

Required Qualifications

• H.S. Diploma or GED required
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• 1 year of experience in a hospital or physical business office preferred
• Knowledge of insurance collection follow-up or self-pay collections preferred