Insurance Billing Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle patient calls in a remote Call Center environment.

Key Responsibilities:

• Answer heavy call volume and address patient questions and concerns in a friendly and empathetic manner
• Forward calls to alternate billing departments when necessary
• Determine resolutions to customer issues while adhering to client rules and expectations

Required Qualifications:

• Strong computer skills, including basic understanding of MS Outlook, Word, and Excel
• Minimum typing speed of 40 wpm
• Some knowledge of Insurance Billing preferred
• Quick learner and willing to ask questions
• Able to handle pressure, meet tight deadlines, and maintain composure