Insurance Call Center Representative

Job Summary

Providing exceptional customer service, the full-time Insurance A/R Call Center Representative will address inquiries, resolve issues, and maintain accurate documentation while working remotely in a performance-driven environment.

Key responsibilities

• Responds to customer inquiries through various communication channels, delivering accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system and adheres to quality standards and key performance indicators

Required qualifications

• H.S. Diploma or GED required
• 1-2 years of customer service experience, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• Associate Degree or some college coursework in a related field preferred