Insurance Correspondent

Job Summary

Working remotely, the full-time Insurance Correspondent will prepare and respond to member and provider correspondence regarding insurance products, claims, and services while collaborating with internal teams and providing backup support to the Customer Service team as needed.

Key responsibilities

• Explaining policies, laws, and regulations clearly in written correspondence and modifying templates as necessary
• Preparing and processing incoming and outgoing correspondence related to insurance products and claims
• Collaborating with internal stakeholders to gather required information for correspondence and assisting other roles as needed

Required qualifications

• High School Diploma or equivalent
• 1 year of experience with applicable systems (e.g., FACETS)
• 1 year of customer service and/or claims experience
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Ability to meet minimum performance expectations if currently employed by the company