Insurance Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for insurance-related inquiries.

Key Responsibilities

• Handle incoming calls and chats to resolve customer inquiries related to insurance policies and endorsements
• Analyze requests, provide solutions, and apply sound judgment within carrier guidelines
• Manage customer follow-ups to ensure resolution and satisfaction

Required Qualifications

• Minimum of 2 years of experience in an insurance agency setting, preferably in Personal Lines
• Working knowledge of Property/Casualty Insurance practices and policy structures
• Access to work remotely using a PC computer