Insurance Customer Service Representative

Location: Remote

Compensation: Hourly

Reviewed: Fri, Apr 03, 2026

This job expires in: 8 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Some College

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

Respond to customer inquiries and provide information on policies and billing
Process claims, policy changes, renewals, and maintain accurate customer records
Identify opportunities for upselling and enhancing customer satisfaction

Required Qualifications

High School Diploma or equivalent with 3 years of related experience, or an Associate's Degree with 1 year of related experience
Thorough knowledge of insurance policies and coverage
Experience in customer service and handling complex inquiries
Ability to work independently and make critical decisions
Familiarity with agency management systems and related software

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