Insurance Customer Service Representative

Job Summary

A company is looking for an Insurance Customer Service Representative.

Key Responsibilities

• Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products
• Assist clients with account servicing, including policy information, transactions, updates, and general inquiries
• Research and resolve customer issues, ensuring a high level of service and timely follow-up

Required Qualifications

• High school diploma or equivalent (G.E.D.)
• 2+ years of experience in customer service, call center, or a high-volume client-facing environment
• Proven ability to manage difficult conversations and de-escalate customer concerns
• Ability to multitask and navigate multiple systems efficiently
• Comfortable working in a fast-paced, metrics-driven environment