Insurance Customer Service Representative

Job Summary

To support a member-focused environment, the full-time Insurance Customer Service Representative will assist members with inquiries related to AAA memberships, deliver personalized solutions, and engage in proactive communication while working remotely.

Key responsibilities

• Answer inbound calls and assist members with questions regarding AAA memberships
• Provide personalized solutions and recommend products and services to enhance member experience
• Navigate multiple systems while actively listening and multitasking to resolve issues effectively

Required qualifications

• Prior customer service experience, preferably in a call center environment
• High school diploma or GED
• Spanish fluency is a plus
• Ability to pass a background check and drug screening
• Must reside within 80 miles of Coppell, TX