Insurance Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Insurance Customer Service Representative will manage inbound calls related to insurance and financial products, assist with account servicing, and resolve client inquiries in a remote work environment.

Key Responsibilities

• Handle inbound customer calls, delivering timely and accurate responses to inquiries about insurance and financial products
• Assist clients with account servicing, including policy information and transaction updates
• Research and resolve customer issues while ensuring high service levels and compliance with regulations

Required Qualifications

• High school diploma or equivalent (G.E.D.)
• 2+ years of experience in customer service or a high-volume call center environment
• Proven ability to manage difficult conversations and de-escalate customer concerns
• Experience navigating multiple systems efficiently in a fast-paced environment
• Strong attention to detail and organizational skills