Insurance Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Insurance Customer Service Representative will manage inbound client calls regarding payments, cancellations, and policy changes while delivering exceptional service and identifying opportunities for client retention.

Key responsibilities

• Manage inbound client calls, addressing service needs and policy inquiries
• Maintain calm and friendly communication while multitasking across multiple systems
• Identify opportunities to deepen client relationships and resolve concerns effectively

Required qualifications

• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within the first 90 days
• Proficient typing skills with accuracy
• Comfortable with Microsoft Office Suite and able to learn new systems quickly