Insurance Customer Service Representative

Job Summary

Managing inbound client calls, the full-time Insurance Customer Service Representative will provide support for payments, cancellations, and policy changes while maintaining a friendly demeanor in a remote environment.

Key responsibilities

• Manage client inquiries regarding payments, cancellations, policy changes, and general service needs
• Maintain calm and professional communication while multitasking across various systems
• Identify opportunities to enhance client relationships and support revenue retention by addressing unmet needs

Required qualifications

• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within the first 90 days
• Proficient typing skills with accuracy
• Comfortable with Microsoft Office Suite and quick to learn new systems