Insurance Customer Success Associate
Job Summary
Joining a dynamic team remotely, the full-time Insurance Customer Success Associate will provide exceptional support to insurance clients, manage onboarding processes, and collaborate with product development to enhance customer satisfaction.
Key responsibilities
- Provide exceptional customer support to payroll clients via phone, email, and chat
- Manage customer accounts and ensure timely onboarding through the customer success program
- Develop and maintain expert knowledge of the software products and the insurance industry
Required qualifications
- 1+ years of experience in customer service or customer success in the insurance industry
- Knowledge of insurance software, specifically claims management, underwriting, or rating
- Ability to identify customer needs and proactively address concerns
- Willingness to work PST
- Advanced English proficiency
Complete Job Description
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