Insurance Customer Support Associate

Job Summary

A company is looking for an Insurance Customer Support Associate, working remotely.

Key Responsibilities

• Identify and resolve complex issues related to brokers, groups, or members concerning insurance benefits, claims, enrollments, and billing
• Build rapport and confidence with external brokers regarding Healthcare Insurance
• Provide high-level concierge support to brokers as they sell the company's products

Required Qualifications

• 1 year or more of customer service experience
• High school diploma or equivalent
• Ability to recognize and solve mid-to-high level customer service issues
• Computer experience required
• 15 mbps) and a compatible device for daily log-in