Insurance Customer Support Associate

Job Summary

Working remotely, the Insurance Customer Support Associate will manage incoming customer communications, conduct research to resolve issues, and ensure compliance with HIPAA guidelines, all while contributing to an exceptional customer experience in a full-time capacity.

Key responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Maintain patient privacy in accordance with HIPAA guidelines

Required qualifications

• 6 months or more of customer service experience
• High school diploma or equivalent
• Computer experience
• 15 mbps)
• Ability to use a USB wired headset (Bluetooth headsets are not permitted)