Insurance Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative - Personal Lines.

Key Responsibilities

• Manage inbound client calls regarding payments, cancellations, and policy changes
• Maintain calm and friendly communication while multitasking across several systems
• Identify opportunities to deepen client relationships and support revenue retention

Required Qualifications, Training, and Education

• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within the first 90 days
• Proficient typing skills with accuracy
• Comfortable with Microsoft Office Suite and able to learn new systems quickly