Insurance Follow Up Specialist

Job Summary

To support timely reimbursement processes, the full-time Insurance Follow Up Specialist will analyze account activity, investigate denied or unpaid claims, and collaborate with insurance payers and internal departments to expedite payment.

Key responsibilities

• Follow up on assigned insurance claims to ensure timely and accurate payment
• Contact insurance companies to resolve claim issues and appeal denied or underpaid claims
• Update patient account notes in the billing system and monitor aging reports based on payer deadlines

Required qualifications

• High school diploma or equivalent required; Associate's degree in healthcare or business preferred
• Minimum of 2 years of experience in medical billing, insurance follow-up, or revenue cycle operations
• Knowledge of insurance payer requirements, CPT/ICD coding, and medical terminology
• Experience working with electronic health records (EHRs) and billing systems
• Strong understanding of healthcare claim submission and adjudication processes