Insurance Follow Up Specialist

Job Summary

To ensure timely and accurate reimbursement, the full-time Follow Up Specialist will manage outstanding insurance claims by analyzing account activity, investigating denied claims, and collaborating with insurance payers and internal departments to expedite payment.

Key responsibilities

• Follow up on assigned insurance claims to ensure timely and accurate payment
• Contact insurance companies to resolve claim issues and appeal denied or underpaid claims
• Collaborate with billing, coding, and clinical staff to obtain necessary documentation for claims resolution

Required qualifications

• High school diploma or equivalent required; Associate's degree in healthcare or business preferred
• Minimum of 2 years of experience in medical billing, insurance follow-up, or revenue cycle operations
• Knowledge of insurance payer requirements, CPT/ICD coding, and medical terminology
• Experience working with electronic health records (EHRs) and billing systems
• Minimum of 1 year of EPIC EMR experience