Insurance Liaison
Job Summary
To support a customer-focused team, the remote Insurance Liaison will manage communication between families, healthcare providers, and insurance companies, ensuring a smooth insurance process and providing exceptional customer service.
Key responsibilities
- Provide outstanding customer service to families navigating the insurance process
- Coordinate information between referring physicians, insurance companies, and treatment clinics
- Research and document insurance benefits, eligibility, and authorization requirements
Required qualifications
- 1 - 2 years of customer service or related experience
- 1 - 2 years of experience with computer software such as Microsoft Outlook and Adobe
- Investigative mindset with strong problem-solving skills
- Self-motivated and able to multi-task effectively
- Personable and empathetic communication style with patients and team members
Complete Job Description
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