Insurance Liaison

Job Summary

To support a compassionate team in a dynamic remote environment, the Insurance Liaison will manage communication between families, healthcare providers, and insurance companies, ensuring a smooth insurance process while providing outstanding customer service.

Key responsibilities:

• Provide exceptional customer service to families throughout the insurance process
• Coordinate information between referring physicians, insurance companies, and treatment clinics
• Research and document benefits, eligibility, and authorization requirements accurately

Required qualifications:

• 1 - 2 years of customer service or related experience
• 1 - 2 years of experience with computer software such as Microsoft Outlook and Adobe
• Investigative mindset with strong problem-solving skills
• Self-motivated and able to multi-task effectively
• Personable and professional communication style with empathy towards families seeking treatment