Insurance Quality & Training Lead

Job Summary

A company is looking for a Quality & Training Lead in Insurance Operations.

Key Responsibilities

• Develop and scale the Quality Assurance (QA) program, including call audits and scorecards
• Design and deliver training programs for new hires and ongoing education for existing staff
• Manage the insurance licensing process and maintain compliance tracking

Required Qualifications

• 3+ years of experience in insurance operations (agency, brokerage, or carrier)
• Active Property & Casualty (P&C) license or willingness to obtain one quickly
• 2+ years of experience in training, quality auditing, or performance coaching
• Ability to analyze data and identify skill gaps for training initiatives
• Comfortable in a fast-paced environment and capable of building processes from scratch