Insurance Recovery Specialist

Job Summary

A company is looking for a Patient Contact Center Representative - Insurance Recovery Specialist.

Key Responsibilities

• Handle incoming and outgoing patient calls related to billing inquiries and collections
• Perform collection activities and offer payment arrangements for outstanding balances
• Research patient complaints and inquiries, documenting actions taken and escalating issues as necessary

Required Qualifications

• High School Diploma or GED
• Minimum of one year of experience in collections, customer service, or business office
• CPAR, CPC, or CPB certification is required
• Proficiency in computer programs necessary for job duties
• Solid knowledge of Revenue Cycle functions, including insurance billing and collections