Intake and Case Supervisor

Job Summary

Leading the coordinator-level intake and case initiation functions, the full-time Intake and Case Supervisor will manage daily operations, support staff development, and coordinate with legal service providers in a remote environment.

Key responsibilities

• Oversee day-to-day intake and case initiation operations, including monitoring queues and tracking case initiation
• Supervise and support coordinator-level staff in their intake and data entry responsibilities
• Develop and improve standard operating procedures and operational documentation to enhance workflow efficiency

Required qualifications

• Bachelor's degree in a relevant field with 2+ years of experience or an equivalent combination of education and experience
• 1+ years of experience in a supervisory or leadership role
• Experience managing intake, case coordination, or program operations in a complex environment
• Proven ability to develop operational documentation and training materials
• Familiarity with federally funded programs, particularly in legal services or child welfare, is preferred