Intake Case Manager

Job Summary

To support a best-in-class patient support program, the full-time Intake Case Manager will assist in enabling access to therapies for individuals with treatable diseases by engaging with healthcare professionals and managing patient enrollment processes remotely.

Key Responsibilities

• Making outbound calls to healthcare professionals as needed
• Entering data into systems to initiate enrollment of new and existing patients
• Reviewing Patient Enrollment Forms for accuracy and completeness, identifying potential barriers, and following up to resolve information gaps

Required Qualifications

• High school diploma or GED
• At least two years of related experience in healthcare administration, medical coding and billing, or customer service
• Ability to learn and follow standard operating procedures quickly
• Experience in delivering high-quality customer experiences
• Strong problem-solving skills and ability to navigate complex issues