Intake Coordinator

Job Summary

A company is looking for an Intake Coordinator to provide customer service and manage preauthorization inquiries.

Key Responsibilities

• Receive and respond to incoming calls from members, providers, and other stakeholders
• Complete pre-authorizations and ensure compliance with regulatory guidelines
• Make outbound calls to gather necessary information for utilization review and referrals to Care Management

Required Qualifications

• Experience in medical office, insurance, or health-related customer service
• Proficient in Microsoft Office Suite, including Teams and Outlook
• Experience working successfully in a remote environment
• Knowledge of medical terminology is preferred
• Ability to work independently and demonstrate flexibility