Intake Coordinator

Job Summary

A company is looking for an Intake Coordinator to manage daily operations in the Intake Call Center.

Key Responsibilities

• Manage authorizations, notifications, and service requests via phone, fax, and portal submissions
• Provide excellent customer service and handle escalated calls effectively
• Prepare authorization cases and maintain knowledge of health plan benefits and policies

Required Qualifications

• Minimum of a High School Diploma or GED
• 1+ years of professional experience in an office or healthcare environment
• Proficient in typing and experience with Microsoft Office Products
• Prior customer service experience with inbound/outbound calls
• Ability to work flexible hours, including weekends