Intake Coordinator

Job Summary

Serving as the first point of contact for patients and providers, the fully remote Intake Coordinator will manage the intake and referral process, ensuring timely enrollment into case management services while coordinating with clinical teams and maintaining accurate documentation.

Key responsibilities

• Receive, screen, and process referrals from various sources to determine eligibility and appropriateness for case management services
• Communicate intake decisions and schedule initial assessments, acting as a liaison between patients, families, and clinical teams
• Maintain accurate data in electronic health records and track intake metrics to ensure compliance with documentation standards

Required qualifications

• High school diploma or equivalent required; Associate's degree in healthcare or related field preferred
• Minimum of 3 years of experience in healthcare intake, care coordination, or case management support
• Knowledge of case management principles and healthcare delivery systems
• Proficiency with electronic health records and Microsoft Office applications
• Bilingual skills preferred, depending on patient population