Intake Coordinator

Job Summary

Receiving inbound calls, faxes, and web requests from providers and clients, the full-time remote Intake Coordinator will initiate and facilitate the authorization process while ensuring compliance with health plan policies and procedures.

Key responsibilities

• Document demographic information in the care management system from various communication channels
• Make outbound calls to follow up on discharge information or request updated clinical information for concurrent review
• Screen inquiries to determine required services for certification and collaborate with internal and external partners

Required qualifications

• 2+ years of experience in a high-volume call center or customer support environment
• GED or High School Diploma
• Experience with medical, claims, or collection call centers is a plus
• Medical Terminology Certification is a plus
• Proficiency in Microsoft Office Suite is a plus